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fix(docs): update FAQ section (#466)

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* fix(docs): update FAQ section

* fix(docs): update Discord community link and remove outdated pricing plans

* fix(docs): update tos

* fix(docs): update effective date in Terms of Service
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Derek Lacayo 2025-11-15 09:30:01 -06:00 committed by GitHub
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packages/dashboard/src/routes/(static)/(prose)/terms/+page.md
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# Terms of Service
**Effective Date: October 5, 2024**
**Last Modified Date: September 12, 2025**
Welcome to PocketHost! These Terms of Service ("Terms") govern your access to and use of PocketHost's services, so please read them carefully.
@ -39,8 +39,6 @@ There are no age restrictions for using our services. However, by using PocketHo
## 5. Fair Use Policy
PocketHost offers generous free projects, storage, bandwidth, and CPU on a Fair Use basis.
### 5.1 What is 'Fair'?
We consider 'fair' use to mean that you are using approximately the same amount of bandwidth, storage, and CPU resources as the average active app on our platform.

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packages/dashboard/src/routes/(static)/docs/faq/+page.md
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@ -24,15 +24,13 @@ PocketHost was created to serve the PocketBase community, combining the sovereig
Development priorities are driven by personal and community needs, and contributions from everyone are encouraged.
PocketHost has a 10-year endowment to offer free hosting for hobby and low- to mid-volume projects. We are also experimenting with a paid tier for power users. Future revenue streams may include professional services, enterprise setups, customization, and priority support.
Rest assured, you can always export your instance data and self-host if needed.
## Data, Privacy, and Security
### How stable is it?
pockethost.io and PocketHost are highly stable, with over 99.9% uptime. Any outages are documented in [the system health megathread](https://discord.com/channels/1128192380500193370/1179852349011939439).
pockethost.io and PocketHost are highly stable, with over 99.964% uptime (see [Status Page](https://status.pockethost.io/)). Any outages are documented in our [Discord Community](https://discord.gg/nVTxCMEcGT).
### How often does my data get backed up?
@ -56,36 +54,29 @@ You can use the SFTP feature to download and transfer all your data.
### How much does the service cost?
PocketHost offers a free tier that is free forever, along with experimental paid tiers for power users.
PocketHost offers flexible pricing tailored to how many PocketBase instances you need.
See the full details on the [Pricing Page](https://pockethost.io/pricing).
### What is the pockethost.io free tier and its restrictions?
### Usage Restrictions
PocketHost enforces restrictions to ensure a fair and reliable experience for all users:
The free tier includes:
**Fair Use**
Your app should consume roughly the same bandwidth, storage, and CPU as the average active app on our platform. Low-traffic apps coexist efficiently with high-traffic apps through dynamic resource management.
- Fair Use of CPU, bandwidth, and storage
- Up to 25 projects
- Connect your instance at `your-instance.pockethost.io`
**Prohibited Activities**
- Illegal content or content disallowed by our partners (e.g., payment/hosting providers)
- Spamming
- Crypto mining
- Any use other than hosting PocketBase for web or mobile applications
- Misuse of resources or activities that severely affect system performance or other users’ experience
In practice, 99.9% of projects stay within our fair use guidelines. If your project exceeds the limits, we will work with you to transition to a more suitable plan.
### What paid plans are available?
We offer a paid plan that includes:
- Expanded Fair Use CPU, bandwidth, and storage
- 250 projects
- Priority support
- Access to additional premium features as they are introduced
### Can I run multiple projects on PocketHost?
Yes! You can provision as many PocketBase instances as you need. The free tier allows up to 25 projects, while the paid plan allows for 250 projects.
See the full details on [Terms of Service](https://pockethost.io/terms).
## PocketBase
### How does outgoing email work?
Currently, you need to configure your own outgoing email service (SES recommended). We are tracking future plans for built-in SMTP support [#24](https://github.com/benallfree/pockethost/issues/24) and discussing options [#154](https://github.com/benallfree/pockethost/discussions/154).
Currently, you need to configure your own outgoing email service ([SES recommended](https://pockethost.io/docs/ses)). We are tracking future plans for built-in SMTP support and discussing options [#154](https://github.com/benallfree/pockethost/discussions/154).
### How does S3 storage work?